Régie de l'assurance maladie du Québec

Régie de l'assurance maladie du Québec.Public Prescription Drug Insurance Plan.

Terms of use

To use the online service, have your Health Insurance Card handy. Also, make sure you have your CIicSÉQUR user code and password on hand.

ClicSÉQUR is the Québec government's identity authentication service that provides secure access to its departments' and agencies' online services, including those of the Régie de l’assurance maladie du Québec, with a single ID.

When you select a personalized service offered by the Régie, it checks your identity before granting you access. To this end, the Régie directs you first to ClicSÉQUR for the first phase of authentication. If authentication is successful, the Régie then asks you to provide your Health Insurance Number, your sequential number and the date of expiry appearing on your card.

We wish to remind you that you are responsible for any action carried out with your CIicSÉQUR user code and password. To avoid that they be used by another person, it is important that you safeguard their confidentiality. You must also protect the information appearing on your Health Insurance Card.

Under no circumstances will the Régie email you to request your CIicSÉQUR user code and password or your Health Insurance Number.

Required browser

To use this online service, you need a computer equipped with a Web browser supporting 128-bit SSL encryption. JavaScript must be activated in your browser.

The online service has been optimized for the following software versions:

  • In the case of PC personal computers:
    • Internet Explorer 7.0 and 8.0;
    • Firefox 3.0;
    • Adobe Reader 5.0 to 7.0.
  • In the case of Macintosh personal computers:
    • Firefox 3.0;
    • Adobe Reader 6.0.

If you use a different browser, you may have difficulty using the Régie's online services.


Because the information exchanged between the Régie's system and your computer may contain personal information, you agree, when registering for the online service, to safeguard such information by taking your own appropriate security measures.

The Régie has put in place a security infrastructure to protect its information assets and has made technological choices, opting for the SSL (Secure Sockets Layer) security protocol to ensure the confidentiality and integrity of data exchanges between your computer and the Régie's server. This protocol, with its 128-bit encryption capacity, renders transmitted information illegible. In addition, an electronic certificate assures that users are indeed communicating with a computer at the Régie.

Moreover, the Régie has implemented mechanisms allowing for quick detection of possible loss of service. If this occurs, the Régie takes charge of the situation promptly.

Recommended good practices

You must adopt all the measures that foster information security. Protecting information consists not only in not disclosing it to an unauthorized person, but also in not exposing the information to any risk of disclosure.

Even though the Régie uses cutting edge technology to protect information with respect to its online services, it cannot assume your responsibilities on your behalf. In this regard, here is some advice:


We recommend that you install a firewall on your computer to protect against anyone gaining remote access to your computer and obtaining confidential information without your knowledge.


We recommend that you install antivirus software on your computer to protect against the multitude of viruses circulating on the Internet. You should also install the updates provided regularly by the software supplier.

Other advice

Do not open email from dubious sources. Install the security patches provided by the manufacturer. Do not leave your computer unattended and install a password-protected screen saver to prevent anyone from using your computer in your absence.

Exiting a session in complete security

Even though adequate security measures are employed to ensure secure online communication with the Régie, you must always exercise caution regarding the Internet and the software you use because they could have an effect on the security of your transactions. For example, to end a session, you must disconnect completely and erase your computer's cache memory.

Signing out from online services

When you exit from the Régie's online services, you must close all your browser's windows using the menu bar or by clicking on the "X" in the upper-right corner of the screen.

This operation is particularly important where your computer is accessible to other people because if your browser is not completely closed they will be able to use your access without being entitled to. An ill-intentioned person could, for example, breach information confidentiality.

Cache memory

This is a computer function that systematically stores in your computer the information consulted on the Internet, so as to improve the browser's performance when you access that information again. Since this information is not encrypted or encoded, we recommend that you delete it at the end of each session in the Régie's online services, to protect the confidentiality of personal information exchanged. Deleting this information is particularly important if the computer you are using is accessible to other people.

Procedure for erasing cache memory

Depending on the Web browser, this procedure may have a different name. If you have Microsoft Internet Explorer or Firefox, follow the steps below.

Microsoft Internet Explorer 7.0

  1. In the "Tools" menu, click "Internet Options…".
  2. Select the "General" tab.
  3. In the "Browsing History" section, click the "Delete…" button.
  4. In the "Delete Browsing History" window that opens, click the "Delete Files…" button in the "Temporary Internet Files" section.
  5. Answer "Yes" to confirm.
  6. Click "Close", then click "OK".

Microsoft Internet Explorer 8.0

  1. In the "Tools" menu, click "Internet Options…".
  2. Select the "General" tab.
  3. In "Browsing History," click the "Delete…" button.
  4. In "Delete Browsing History," check off "Temporary Internet Files," "Cookies," "History," "Form Data" as well as "Passwords," and then click the "Delete…" button.
  5. Click "OK" to close the "Internet Options" window.


  1. In the "Tools" menu, click "Options…".
  2. Click the "Privacy" button.
  3. Click "Clear Now…".
  4. In the "Clear Private Data" window that opens, make sure that "Cache" is selected.
  5. Click the "Clear Private Data Now" button.
  6. Click "OK".

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